cv993 Privacy Policy — Your Data, Your Rights
We are committed to protecting your personal information. This policy explains what data we collect, why we collect it, and how it is kept safe at cv993.
Introduction
This Privacy Policy ("Policy") describes how cv993 ("we", "us", "our", "Platform") collects, uses, stores, and discloses personal information belonging to users ("you", "your", "Player") of the cv993 website and associated services. By registering an account or using any service on cv993, you acknowledge that you have read this Policy and consent to the practices described herein. If you do not agree with this Policy, you must not use the cv993 platform.
cv993 takes data privacy seriously. We implement industry-standard security measures including SSL encryption across all platform pages, secure database storage, and strict internal access controls. We do not sell your personal data to any third party, and we do not use your data for any purpose not described in this Policy. This Policy may be updated from time to time; the most current version will always be published on this page with an updated effective date.
Information We Collect
1 Personal Identification Data
When you register a cv993 account or complete identity verification, we collect the following categories of personal identification data:
2 Financial and Transaction Data
To process deposits, withdrawals, and comply with our payment and anti-money-laundering obligations, we collect financial data including:
3 Technical and Usage Data
When you interact with the cv993 platform, our servers automatically collect technical data including your IP address, browser type and version, device type (mobile or desktop), operating system, referral URL, pages visited, session duration, and clickstream data. This data is used for security monitoring, fraud detection, platform performance optimisation, and to improve the overall user experience. It is not used to personally identify you unless combined with other identifying information in the context of an investigation or legal obligation.
How We Use Your Information
4 Purposes of Processing
cv993 uses the personal data we collect for the following specific purposes only:
- To create, maintain, and manage your cv993 account, including processing your registration and verifying your identity (KYC).
- To process financial transactions including deposits via bKash, Nagad, Rocket, and other supported payment methods, and to process withdrawal requests.
- To deliver the gaming and betting services you have requested, including providing access to casino games, cricket betting markets, slot games, and all other platform features.
- To detect and prevent fraud, money laundering, underage gambling, bonus abuse, and other forms of prohibited conduct on the platform.
- To respond to your customer support requests, account queries, complaint submissions, and other communications you send to cv993.
- To comply with applicable legal and regulatory obligations, including responding to lawful requests from law enforcement or regulatory authorities.
5 Marketing Communications
cv993 may send you promotional communications about bonuses, new game releases, and platform updates using the contact details you provided at registration. You may opt out of marketing communications at any time by contacting cv993 support. Opting out of marketing communications will not affect your ability to use the platform or receive essential account-related notifications such as deposit confirmations, withdrawal updates, or security alerts.
Sharing and Disclosure of Your Data
6 When We Share Your Data
cv993 does not sell, rent, or trade your personal data to third parties. We may share your data only in the limited circumstances described below:
- Payment processors and financial service providers (such as bKash, Nagad, and banking partners) who require transaction data to process your deposits and withdrawals — these providers are bound by their own data protection obligations.
- Identity verification and KYC service providers who assist cv993 in confirming the identity and age of players as required by our compliance procedures.
- Technology partners and platform infrastructure providers who operate systems that support cv993's services, under strict confidentiality agreements and data processing contracts.
- Law enforcement agencies, regulators, or courts where disclosure is required by law, court order, or to protect the safety of users or the public.
7 International Data Transfers
cv993 operates primarily for the Bangladesh market. Some of our technology and infrastructure partners may process data outside of Bangladesh. Where international data transfers occur, cv993 ensures that appropriate safeguards are in place, including contractual data protection clauses, to maintain the same level of protection that applies within Bangladesh. By using cv993, you consent to your data being processed in this manner where necessary for service delivery.
Cookies and Tracking Technologies
8 How cv993 Uses Cookies
cv993 uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files stored on your device by your browser. We use the following types of cookies:
- Essential cookies — required for the platform to function correctly, including session management, login state, and security tokens. These cannot be disabled without breaking core platform functionality.
- Analytics cookies — used to understand how players navigate the platform, which pages are visited most frequently, and where technical issues may be occurring. This data helps cv993 improve usability and performance.
- Preference cookies — used to remember your platform settings and preferences, such as language selection, so you do not need to re-enter them each visit.
9 Managing Cookies
You can control and manage cookies through your browser settings. Most browsers allow you to view, block, or delete cookies. Please note that blocking essential cookies may prevent you from accessing or using certain features of the cv993 platform. For information on managing cookies in your specific browser, refer to your browser's help documentation. cv993 does not currently respond to "Do Not Track" browser signals, as no industry-wide standard has been adopted.
Data Security and Retention
10 How We Protect Your Data
cv993 implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, disclosure, or destruction. These measures include SSL/TLS encryption for all data transmitted between your device and our servers, encrypted storage of sensitive data at rest, access controls that restrict internal staff access to personal data on a need-to-know basis, regular security reviews and vulnerability assessments, and monitoring for suspicious account activity and potential breaches. While we take these precautions seriously, no system is completely immune from security threats. If you have concerns about the security of your account, please contact cv993 support immediately.
11 Data Retention
cv993 retains your personal data for as long as your account remains active and for a period thereafter as required by our legal and compliance obligations. Account data is typically retained for a minimum of five years following account closure to satisfy anti-money-laundering record-keeping requirements. Transaction records and KYC documentation are retained for the same minimum period. Where data is no longer required for legal, compliance, or operational purposes, cv993 will securely delete or anonymise it. You may request deletion of your data at any time, subject to our legal retention obligations — see the Your Rights section below for details.
Your Rights and How to Contact Us
12 Your Data Rights
As a cv993 user, you have the following rights in relation to your personal data. To exercise any of these rights, please contact cv993 support using the email address provided in the footer of this page.
- The right to access — you may request a copy of the personal data cv993 holds about you at any time.
- The right to correction — if any personal data we hold about you is inaccurate or incomplete, you may request that we correct or update it.
- The right to deletion — you may request deletion of your personal data, subject to any legal retention obligations cv993 must fulfil. We will inform you if a legal obligation prevents us from fulfilling a deletion request in full.
- The right to restrict processing — in certain circumstances you may ask cv993 to limit how we use your personal data while a correction or deletion request is being reviewed.
13 Contact for Privacy Matters
For any question, concern, or request relating to this Privacy Policy or the personal data cv993 holds about you, please contact our support team at the email address shown in the footer of every page on this site. We aim to respond to all privacy-related requests within a reasonable timeframe. Please include your registered account username or email address in your request so we can locate your account records efficiently.
14 Changes to This Policy
cv993 may update this Privacy Policy from time to time to reflect changes in the platform, applicable law, or our data handling practices. When we make material changes, the updated Policy will be published on this page with a revised effective date. We encourage you to review this Policy periodically to stay informed about how we protect your personal data. Your continued use of cv993 after the publication of an updated Policy constitutes acceptance of the revised terms.
Your Privacy Matters to cv993
Explore cv993's games and services with confidence. Visit our FAQ for more help, or read our Responsible Gaming guide.